Supporting your employees’ whole health through personalized advocacy
Total Health Connections couples personalized support with meaningful insights. Each employee and their family has access to a dedicated Family Advocate to help them navigate care with their whole health in mind.
As the single point of contact, the Family Advocate creates rapport and trust, customizes solutions based on their needs, and connects them to available resources and care across your company’s benefits ecosystem. Family Advocates will also connect employees in need with Clinical Advocates who can coordinate care with care providers.
This individualized approach, combined with advanced analytics and our clinical data exchange platform, puts shared information in the hands of advocates and care providers, enabling them to deliver their best care experience with fewer administrative hassles.
Each Family Advocate works to simplify care, eliminate any social drivers
of health that impact employees, anticipate their needs, and get employees
to the right care at the right place and time. High-risk employees get extra
one-on-one support from a dedicated Clinical Advocate to address chronic and acute care needs.
Community
resources
Benefit
ecosystem
Family
support
Social
needs
Digital
front door
Financial
health
Clinical
care
Guidance
and navigation
Provider
coordination
Behavioral
health
Wellness and
prevention
Family Advocate
Having Linda as my advocate makes healthcare navigation easier. She went above and beyond. She answered all my questions about two upcoming procedures and I’m now confident that I have everything I need to know going into them.
— Total Health Connections member testimonial
650,000+ providers participating in value-based care — more
than 3x competitors.1
Our industry-leading BlueCard network includes more than 1.7 million doctors and hospitals nationwide, so benefits go where your employees go — and so does their advocate’s help.2
Proactively assigned dedicated Family and Clinical Advocates
offer differentiated employee experiences.
Anthem has the ability to answer questions and offer one-call resolution across the entire benefit ecosystem.
Real-time access to data and advanced analytics allow us to proactively reach out in moments when it matters most.
Combining traditional data like medical and pharmacy claims with nontraditional data points like personal preferences, behavioral analysis, and social drivers of health creates a whole-health view for each employee.
Award-winning SydneySM Health includes our patented Find Care tool.
$1B in investments in technology and innovation reinforces our commitment to advocacy and personalized care.
1 Blue Cross Blue Shield Association, Total Care (March 2025): bcbs.com/about-us/programs-initiatives/total-care.
2 Blue Cross Blue Shield Association, The Blue Cross and Blue Shield System (March 2025): bcbs.com/about-us/blue-cross-blue-shield-system.
Operational experts
Inclusive care experts
Innovation to power health improvement
Technology is rapidly evolving, and so is the power of Anthem’s analytics engine. We identify individuals where an advocate’s support can have the biggest impact. This allows us to:
*Anthem internal study, July 2021 through June 2023; compared to book of business.
Chris suffers from chronic
low back pain due to an
old sports injury
Chris already has Sydney downloaded on his phone and has read several messages from his Family Advocate. He uses Sydney to research costs for back surgery and to refill prescriptions.
Chris receives an alert in the Sydney Health app about programs that could help with his back pain.
Within the alert, he clicks on the option to schedule time to talk to his Family Advocate.
Chris talks to Anita, his Family Advocate, later that week.
Anita learns that his doctor recommended physical therapy, but he is having trouble getting off work.
Anita takes the opportunity to talk to Chris about digital physical therapy. Chris is excited for the flexibility and accesses the program through Sydney.
Following a digital assessment, Chris gets personalized guidance from an Anthem Health Coach. His program includes technology-enhanced exercise therapy alongside behavioral and lifestyle coaching from his care team.
After working with his care team, Chris’ back pain improves. Over time, he’s able to eliminate pain meds and avoid surgery.
The person and situation in this example are not real. They’re used to illustrate how the resources work.
Tammy went above and beyond the call of duty to help me out. She was an advocate for me and my needs, coordinated things with my physician and my pharmacy, and also kept me updated every step of the way.
— Total Health Connections member testimonial
Total Health Connections delivers health advocacy customized for your workforce to help them live their
healthiest lives. Reach out to your Anthem representative to discover the ideal Total Health Connections
solution level for your organization and begin improving whole-health outcomes today.
Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan.
Anthem Blue Cross and Blue Shield is the trade name of: In Colorado: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Georgia: Blue Cross Blue Shield Healthcare Plan of Georgia, Inc. and Community Care Health Plan of Georgia, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. HMO plans are administered by Anthem Health Plans of New Hampshire, Inc. and underwritten by Matthew Thornton Health Plan, Inc. In 17 southeastern counties of New York: Anthem Healthchoice Assurance, Inc., and Anthem Healthchoice HMO, Inc. In these same counties Anthem Blue Cross and Blue Shield HP is the trade name of Anthem HP. LLC.In Ohio: Community
Insurance Company. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc. trades as Anthem HealthKeepers providing HMO coverage, and their service area is all of Virginia except for the City of Fairfax, the Town of
Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin (BCBSWI), underwrites or administers PPO and indemnity policies and underwrites the out of network benefits in POS policies offered by Compcare Health Services Insurance Corporation (Compcare)
or Wisconsin Collaborative Insurance Corporation (WCIC). Compcare underwrites or administers HMO or POS policies; WCIC underwrites or administers Well Priority HMO or POS policies. Independent licensees of the Blue Cross and Blue Shield Association. Anthem is a registered trademark of
Anthem Insurance Companies, Inc.
1040216MUEENABS Rev. 03/25
I was trying to understand my plan and my Family Advocate had a great attitude, approached every topic with understanding, and pointed me to numerous resources.
— Total Health Connections member testimonial
Total Health Connections couples personalized support with meaningful insights. Each employee and their family has access to a dedicated Family Advocate to help them navigate care with their whole health in mind.
As the single point of contact, the Family Advocate creates rapport and trust, customizes solutions based on their needs, and connects them to available resources and care across your company’s benefits ecosystem. Family Advocates will also connect employees in need with Clinical Advocates who can coordinate care with care providers.
This individualized approach, combined with advanced analytics and our clinical data exchange platform, puts shared
information in the hands of advocates and care providers,
enabling them to deliver their best care experience with fewer
administrative hassles.
Each Family Advocate works to simplify care, eliminate any
social drivers of health that impact employees, anticipate their
needs, and get employees to the right care at the right place
and time. High-risk employees get extra one-on-one support from
a dedicated Clinical Advocate to address chronic and acute
care needs.
Community
resources
Benefit
ecosystem
Family
support
Social
needs
Digital
front door
Financial
health
Clinical
care
Guidance
and navigation
Provider
coordination
Behavioral
health
Wellness and
prevention
Family Advocate
650,000+ providers participating in value-based care — more than 3x competitors.1
Our industry-leading BlueCard network includes more than 1.7 million doctors and hospitals nationwide, so benefits go where your employees go — and so does their advocate’s help.2
Proactively assigned dedicated Family and Clinical Advocates offer differentiated employee experiences.
Anthem has the ability to answer questions
and offer one-call resolution across the entire
benefit ecosystem.
Real-time access to data and advanced analytics allow us to proactively reach out in moments when it matters most.
Combining traditional data like medical and
pharmacy claims with nontraditional data points
like personal preferences, behavioral analysis, and
social drivers of health creates a whole-health view
for each employee.
Award-winning SydneySM Health includes our patented Find Care tool.
$1B in investments in technology and innovation
reinforces our commitment to advocacy and
personalized care.
1 Blue Cross Blue Shield Association, Total Care (March 2025): bcbs.com/about-us/programs-initiatives/total-care.
2 Blue Cross Blue Shield Association, The Blue Cross and Blue Shield System (March 2025): bcbs.com/about-us/blue-cross-blue-shield-system.
Technology is rapidly evolving, and so is the power of Anthem’s analytics engine. We identify individuals where an advocate’s support can have the biggest impact. This allows us to:
Total Health Connections members are 20% more likely to have recommended cancer screenings.*
Total Health Connections members are 9% more likely to schedule an adult wellness visit.*
Chris already has Sydney downloaded on his phone and
has read several messages from
his Family Advocate. He uses
Sydney to research costs for back
surgery and to refill prescriptions.
Chris receives an alert in the
Sydney Health app about
programs that could help with
his back pain.
Within the alert, he clicks on the
option to schedule time to talk to
his Family Advocate.
Chris talks to Anita, his Family
Advocate, later that week.
Anita learns that his doctor
recommended physical therapy,
but he is having trouble getting
off work.
Anita takes the opportunity
to talk to Chris about digital
physical therapy. Chris is excited
for the flexibility and accesses
the program through Sydney.
Following a digital assessment, Chris gets personalized guidance from an Anthem Health Coach. His program includes technology-enhanced exercise therapy alongside behavioral and lifestyle coaching from his care team.
After working with his care team, Chris’ back pain improves. Over time, he’s able to eliminate pain meds and avoid surgery.
The person and situation in this example are not real. They’re used to illustrate how the resources work.
Total Health Connections delivers health advocacy customized for your workforce to help them live their healthiest lives. Reach out to your Anthem representative to discover the ideal Total Health Connections solution level for your organization and begin improving whole-health outcomes today.
Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan.
Anthem Blue Cross and Blue Shield is the trade name of: In Colorado: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Georgia: Blue Cross Blue Shield Healthcare Plan of Georgia, Inc. and Community Care Health Plan of Georgia, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. HMO plans are administered by Anthem Health Plans of New Hampshire, Inc. and underwritten by Matthew Thornton Health Plan, Inc. In 17 southeastern counties of New York: Anthem Healthchoice Assurance, Inc., and Anthem Healthchoice HMO, Inc. In these same counties Anthem Blue Cross and Blue Shield HP is the trade name of Anthem HP. LLC.In Ohio: Community Insurance Company. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc. trades as Anthem HealthKeepers providing HMO coverage, and their service area is all of Virginia except for the City of Fairfax, the Town of
Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin (BCBSWI), underwrites or administers PPO and indemnity policies and underwrites the out of network benefits in POS policies offered by Compcare Health Services Insurance Corporation (Compcare) or Wisconsin Collaborative Insurance Corporation (WCIC). Compcare underwrites or administers HMO or POS policies; WCIC underwrites or administers Well Priority HMO or POS policies. Independent licensees of the Blue Cross and Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.
1040216MUEENABS Rev. 03/25
