Anthem is committed to closing care gaps by prioritizing mental health and emotional well-being. We’re here to empower and engage your employees for their whole health — physically, mentally, and emotionally.
Our integrated Behavioral Health Premium solution helps keep your employees healthy and productive while reducing your financial and administrative burden.
It also gives you valuable tools, including enhanced reporting, account customization, digital support, robust staffing, and predictive analytics for substance use disorder and crisis intervention, to maximize outcomes.
53M
Nearly
people, or 1 in 5 U.S. adults, have a mental health condition.1
1/3
About
of our members with a chronic physical health condition also have a behavioral health condition.2
17M
Around
U.S. adults experience both mental illness and a substance use disorder.3
Since 2021, there has been a 77% increase in physical health spend for our members with both physical and behavioral health conditions.2
Easier access to care
Case escalation for substance
use disorder
Case management
Predictive, proactive
employee engagement
Client services
Virtual/digital care
Access and quality: navigating care faster with one of the nation’s largest networks of behavioral health professionals, including
virtual providers
Coordinated care: working together with our clinicians to connect individuals to care that addresses their physical, behavioral, and social well-being
Targeted analytics: transforming data into powerful insights to manage risk and proactively close care gaps in behavioral health
Alena’s teenage son Max has been using drugs to cope with the isolation and stress of moving to a new city.
Alena calls the 24/7 Behavioral Health Resource Center for guidance and is connected to Sara, a case manager. Alena
and Sara discuss care options
for Max.
Sara helps Alena make complex behavioral health choices, including finding the right doctors for Max’s personality and specific needs.
With Sara’s support, Alena and Max receive ongoing Case Management services and follow-up throughout the recovery process.
The mother and son are feeling hopeful again and embracing their new life.
The people and situation in this example are not real. They’re only used to show how the resources work.
Affordability
using value-based care to improve engagement and outcomes
choosing the right resources at the right time
working together to streamline care through integration and technology
These resources can help you and your employees better understand your behavioral health options:
Behavioral health
network flyer
Group Behavioral
Health website
Understanding mental health employee flyer
Mental health matters employee flyer
Substance use disorder employee flyer
As your trusted health partner, we are continually expanding our capabilities, clinical expertise, and cost-saving strategies to meet your employees and their families where they are and get them where they need to be.
EAP
1 National Institute of Mental Health: Mental Illness (accessed April 2023): nimh.nih.gov/health/statistics/mental-illness.
2 Anthem internal data, Commercial 12 months between July 2021 to June 2022.
3 Substance Abuse and Mental Health Services Administration: National Survey on Drug Use and Health (accessed February 2023): samhsa.gov.
4 Anthem internal data, Commercial rolling 12-month claims from December 2021 to November 2022, with runout through December 2022.
5 Time to scheduled appointments varies based on virtual and in-person preferences.
6 LiveHealth Online is offered through an arrangement with Amwell, a separate company, providing telehealth services on behalf of your health plan. In addition to using a telehealth service, you can receive in-person or virtual care from your own doctor or another healthcare professional in your plan’s network. If you receive care from a doctor or healthcare professional not in your plan’s network, your share of the costs may be higher. You may also receive a bill for any charges not covered by your health plan.
7 Emotional Well-being Resources is embedded with Large Group Fully Insured Foundational Behavioral Health Case Management and administrative services only Large Group and National Accounts Behavioral Health Advantage.
8 Online counseling is not appropriate for all kinds of problems. If you are in crisis or have suicidal thoughts, it’s important that you seek help immediately. Please text, chat, or call 988 (Suicide and Crisis Lifeline), or 911 for help. If your issue is an emergency, call 911 or go to your nearest emergency room. LiveHealth Online does not offer emergency services. Psychiatrists on LiveHealth Online will not offer counseling or talk therapy.
9 According to livehealthonline.com, appointments are subject to availability but generally fall within these time frames.
10 Prescription availability is defined by physician judgment. Prescriptions determined to be a “controlled substance” (as defined by the Controlled Substances Act under federal law) cannot be prescribed using LiveHealth Online.
11 Amwell: New Amwell Research Finds Telehealth Use Will Accelerate Post-Pandemic (accessed May 2023): business.amwell.com.
12 American Medical Association (AMA): In 2022, moving beyond telehealth to digitally enabled care (January 2022): ama-assn.org.
Anthem Blue Cross and Blue Shield is the trade name of: In Colorado: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Georgia: Blue Cross Blue Shield Healthcare Plan of Georgia, Inc. and Community Care Health Plan of Georgia, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. HMO plans are administered by Anthem Health Plans of New Hampshire, Inc. and underwritten by Matthew Thornton Health Plan, Inc. In 17 southeastern counties of New York: Anthem HealthChoice Assurance, Inc. and Anthem HealthChoice HMO, Inc. In these same counties Anthem Blue Cross and Blue Shield HP is the trade name of Anthem HP, LLC. In Ohio: Community Insurance Company. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc. trades as Anthem HealthKeepers providing HMO coverage, and their service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin (BCBSWI) underwrites or administers PPO and indemnity policies and underwrites the out-of-network benefits in POS policies offered by Compcare Health Services Insurance Corporation. Compcare underwrites or administers HMO or POS policies. Independent licensees of the Blue Cross and Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.
1056991MUEENABS Rev. 12/24
Appointments can be scheduled in 4 days or less with a therapist or psychologist and within 2 weeks for a psychiatrist.9
Virtual care doctors can order prescriptions that are not controlled substances, approve refills, diagnose conditions, and follow up on previous virtual care — all from the app at no or low cost.10
86%
85%
50%
of consumers who use virtual care love it11
of doctors surveyed by
the American Medical
Association said
telehealth allowed
them to provide care more quickly12
of consumers said they would use virtual care
more than before11
Closing care gaps for behavioral health
Anthem is committed to closing care gaps by prioritizing mental health and emotional well-being. We’re here to empower and engage your employees for their whole health — physically, mentally, and emotionally.
Our integrated Behavioral Health Premium solution helps keep your employees healthy and productive while reducing your financial and administrative burden.
It also gives you valuable tools, including enhanced reporting, account customization, digital support, robust staffing, and predictive analytics for substance use disorder and crisis intervention, to maximize outcomes.
53M
Nearly
people, or 1 in 5 U.S. adults, have a mental health condition.1
1/3
About
of our members with a chronic physical health condition also have a behavioral health condition.2
17M
Around
U.S. adults experience both mental illness and a substance use disorder.3
Since 2021, there has been a 77% increase in physical health spend for our members with both physical and behavioral health conditions.2
Behavioral Health Premium is part of Anthem’s effort to solve the toughest healthcare challenges for you and your
employees — taking a holistic approach toward mind, body, and social connection.
Easier access to care
Case escalation for substance use disorder
Case management
Predictive, proactive
employee engagement
Client services
Virtual/digital care
Meet Alena and Max
Feeling lost
Alena’s teenage son Max has been using drugs to cope with the isolation and stress of moving to a new city.
Looking for resources
Alena calls the 24/7 Behavioral Health Resource Center for guidance and is connected to Sara, a case manager. Alena
and Sara discuss care options for Max.
Improving the member experience
Sara helps Alena make complex behavioral health choices, including finding the right doctors for Max’s personality and specific needs.
Connecting with care
With Sara’s support, Alena and Max receive ongoing Case Management services and follow-up throughout the recovery process.
The mother and son are feeling hopeful again and embracing their new life.
The people and situation in this example are not real. They’re only used to show how the resources work.
Access and quality: navigating care faster with one of the nation’s largest networks of behavioral health professionals, including virtual providers
Coordinated care: working together with our clinicians to connect individuals to care that addresses their physical, behavioral, and
social well-being
Targeted analytics: transforming data into powerful insights to manage risk and proactively close care gaps in behavioral health
These resources can help you and your employees better understand your behavioral health options:
As your trusted health partner, we are continually expanding our capabilities, clinical expertise, and cost-saving strategies to meet your employees and their families where they are and get them where they need to be.
1 National Institute of Mental Health: Mental Illness (accessed April 2023): nimh.nih.gov/health/statistics/mental-illness.
2 Anthem internal data, Commercial 12 months between July 2021 to June 2022.
3 Substance Abuse and Mental Health Services Administration: National Survey on Drug Use and Health (accessed February 2023): samhsa.gov.
4 Anthem internal data, Commercial rolling 12-month claims from December 2021 to November 2022, with runout through December 2022.
5 Time to scheduled appointments varies based on virtual and in-person preferences.
6 LiveHealth Online is offered through an arrangement with Amwell, a separate company, providing telehealth services on behalf of your health plan. In addition to using a telehealth service, you can receive in-person or virtual care from your own doctor or another healthcare professional in your plan’s network. If you receive care from a doctor or healthcare professional not in your plan’s network, your share of the costs may be higher. You may also receive a bill for any charges not covered by your health plan.
7 Emotional Well-being Resources is embedded with Large Group Fully Insured Foundational Behavioral Health Case Management and administrative services only Large Group and National Accounts Behavioral Health Advantage.
8 Online counseling is not appropriate for all kinds of problems. If you are in crisis or have suicidal thoughts, it’s important that you seek help immediately. Please text, chat, or call 988 (Suicide and Crisis Lifeline), or 911 for help. If your issue is an emergency, call 911 or go to your nearest emergency room. LiveHealth Online does not offer emergency services. Psychiatrists on LiveHealth Online will not offer counseling or talk therapy.
9 According to livehealthonline.com, appointments are subject to availability but generally fall within these time frames.
10 Prescription availability is defined by physician judgment. Prescriptions determined to be a “controlled substance” (as defined by the Controlled Substances Act under federal law) cannot be prescribed using LiveHealth Online.
11 Amwell: New Amwell Research Finds Telehealth Use Will Accelerate Post-Pandemic (accessed May 2023): business.amwell.com.
12 American Medical Association (AMA): In 2022, moving beyond telehealth to digitally enabled care (January 2022): ama-assn.org.
Anthem Blue Cross and Blue Shield is the trade name of: In Colorado: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Georgia: Blue Cross Blue Shield Healthcare Plan of Georgia, Inc. and Community Care Health Plan of Georgia, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. HMO plans are administered by Anthem Health Plans of New Hampshire, Inc. and underwritten by Matthew Thornton Health Plan, Inc. In 17 southeastern counties of New York: Anthem HealthChoice Assurance, Inc. and Anthem HealthChoice HMO, Inc. In these same counties Anthem Blue Cross and Blue Shield HP is the trade name of Anthem HP, LLC. In Ohio: Community Insurance Company. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc. trades as Anthem HealthKeepers providing HMO coverage, and their service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin (BCBSWI) underwrites or administers PPO and indemnity policies and underwrites the out-of-network benefits in POS policies offered by Compcare Health Services Insurance Corporation. Compcare underwrites or administers HMO or POS policies. Independent licensees of the Blue Cross and Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.
1056991MUEENABS Rev. 12/24
EAP
EAP offers your employees guidance through life’s challenges. You can add or integrate the program for an enhanced whole-health experience.
Understanding mental health employee flyer
Mental health matters
employee flyer
Substance use disorder employee flyer
Behavioral health
network flyer
Group Behavioral
Health website
Learn more about EAP here.
The case for virtual care
86%
85%
50%
of consumers who use virtual care love it11
of doctors surveyed by
the American Medical
Association
said telehealth allowed them
to provide care more quickly12
of consumers said they would
use virtual
care more
than before11
Sydney Health also gives your employees access to everything they need to manage their overall health and benefits. They can:
With the SydneySM Health app, your employees can see a licensed therapist or board-certified psychologist or psychiatrist through video chat, 24/7.8
Appointments can be scheduled in 4 days or less with a therapist or psychologist and within 2 weeks for a psychiatrist.9
Virtual care doctors can order prescriptions that are not controlled substances, approve refills, diagnose conditions, and follow up on previous virtual care — all from the app at no or low cost.10
