Whole-health support for a healthier, happier, thriving workforce
Help your employees feel and perform their best
At Anthem Blue Cross and Blue Shield, we’re committed to helping you make a difference. Our Wellbeing Solutions’ foundational program is a comprehensive suite of physical, emotional, and well-being benefits to support your employees’ health goals and connect them to the right care. SydneySM Health is the digital front door to your benefits ecosystem. Everything you, your employees, and their families need for all their benefits is in one centralized digital experience for simple, personalized, and connected whole-person care.
Addressing several employee care needs with one comprehensive solution improves savings.
Search fordoctors.
Look up the status of theirclaims.
Access their digital member IDcard.
Receive alerts about caregaps.
Talk to Member Services through real-time chat.
Sydney Health also gives your employees access to everything they need to manage their overall health and benefits. They can:
Strengthening engagement and health outcomes through integrated rewards with WellbeingSolutions
Wellbeing Solutions supports your employees with one convenient platform offering wellness programs and engagement rewards. Our integrated approach to supporting whole health addresses physical, behavioral, and social drivers of health — bridging care gaps and removing barriers to the right resources.
Engagement packages encourage employees to complete employer-sponsored activities to earn rewards for retail gift cards. This could include things like meeting a quarterly health milestone or logging daily wellness activities through the Sydney Health app.
Resources
For employers incorporating an engagement package alongside Wellbeing Solutions, use these resources to help boost employee engagement with your health plan benefits:
Contact your Anthem representative or broker for detailed engagement package activities and incentive amounts.
Use these resources to explain more about Wellbeing Solutions to your employees:
EAP products are offered by Anthem Insurance Companies, Inc. Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. LiveHealth Online is offered through an arrangement with Amwell, a separate company, providing telehealth services on behalf of your health plan. Carelon Health, Inc. is a separate company providing care management services on behalf of your health plan. Virtual text and video visits powered by KHealth.
Anthem Blue Cross and Blue Shield is the trade name of: In Colorado: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Georgia: Blue CrossBlue Shield Healthcare Plan of Georgia, Inc. and AMGP Georgia Managed Care Company, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Community Care Health Plan of Nevada, Inc. and Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. HMO plans are administered by Anthem Health Plans of New Hampshire, Inc. and underwritten by either Matthew Thornton Health Plan, Inc. or Anthem Health Plans of New Hampshire, Inc. In 17 southeastern counties of New York: Anthem HealthChoice Assurance, Inc. and Anthem HealthChoice HMO, Inc. In these same counties Anthem Blue Cross and Blue Shield HP is the trade name of Anthem HP, LLC. In Ohio: Community Insurance Company. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc. trades as Anthem HealthKeepers providing HMO coverage, and their service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue CrossBlue Shield of Wisconsin (BCBSWI) underwrites or administers PPO and indemnity policies and underwrites the out-of-network benefits in POS policies offered by Compcare Health Services Insurance Corporation. Compcare underwrites or administers HMO or POS policies. Independent licensees of the Blue Cross and Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.
1053475MUEENABS Rev. 04/25
Improving the member experience, together
We’re here to meet your employees’ health needs now with the support, resources, and tools to help them live their healthiest lives, today and tomorrow.
Contact your Anthem representative or broker to see how we can enhance your whole-health and well-being strategies.
1 Elevance Health: What Consumers Want from Virtual Primary Care – Findings (October 31, 2022): elevancehealth.com.
2 American Medical Association (AMA): In 2022, moving beyond telehealth to digitally enabled care (January 21, 2022): ama-assn.org.
3 Health Management: Telemedicine: Popularity, Demand and Satisfaction Hits All-Time High (July 27, 2021): healthmanagement.org.
4 A clinical review program for rehabilitation services is not included for the state of California. In Virginia, health maintenance organization (HMO) point-of-service (POS) business restricts genetic testing clinical review services. In California, HMO business does not include clinical review and clinical site-of-care review programs.
5 In New Hampshire, New England Health Plan does not include clinical review site-of-care programs. A clinical site-of-care review program for imaging services is not included for the states of New Hampshire and Maine. Maine has Imaging Shopper in place of this program. A clinical site-of-care review program for musculoskeletal services is not included for the states of Wisconsin and Maine. A clinical site-of-care review program for rehabilitation services is not included for the states of New York, Wisconsin, Maine, Virginia, and California. A clinical site-of-care review program for surgery services is not included for the states of Maine and Virginia. In Indiana, HealthSync POS does not include clinical review site-of-care programs. In Indiana, HealthSync POS tier 3 includes clinical review site-of-care programs.
6 Lark program outcomes, September 2023. Applicable for Well-being Coach Digital and Well-being Coach Total only.
7 Gallup: What Is Employee Wellbeing? And Why Does It Matter? (accessed May 13, 2025): gallup.com.
8 Our parent company’s Whole Health Index study: 696K Commercial study population, 2023.
9 2020 Anthem study on the value of incentives, 2020.
11 Prescription availability is defined by physician judgment. Prescriptions determined to be a “controlled substance” (as defined by the Controlled Substances Act under federal law) cannot be prescribed using LiveHealth Online.
12 Internal data, Behavioral Health Case Management Program Evaluation Results, 2022.
13 Ugai T, Sasmoto N, Lee HY, Ando M, Song M, Tamimi RM, et al.: Is early-onset cancer an emerging global epidemic? Current evidence and future implications. Nature Reviews | Clinical Oncology (September 6, 2022): doi.org/10.1038/s41571-022-00672-8.
14 Anthem program insights, January 2024.
15 Centers for Disease Control and Prevention: New CDC Data Show Adult Obesity Prevalence Remains High (September 12, 2024): cdc.gov.
16 Centers for Disease Control and Prevention: Advancing Chronic Disease Practice Through the CDC Data Modernization Initiative (November 30, 2023): cdc.gov.
17 Lark program outcomes, September 2023. Applicable for Well-being Coach Digital and Well-being Coach Total only.
The case for virtual care
Select each benefit to learn more.
Condition support
Key features
Mental health
Online self-assessments and cognitive behavioral therapy for low-acuity mental healthneeds
Care coordination between medical and conditionmanagement
Autism Spectrum Disorder (ASD) support with applied behavioralanalysis
Support for employees to help manage complex behavioral health needs, as well as online mental health resources for depression, anxiety, substance use disorder, and stress
Condition support
Key features
Maternalhealth
In addition to phone support, personalized digital notifications and live-chat options areavailable.
Family care coaches and nurse case managers give pregnancy support, including chat andemail.
Artificial intelligence offers “next best actions” to proactively guide parents in maternity and postpartumcare.
Digital resources are available 24/7 for support from preconception to early childhoodparenting.
Healthcare experiences are uniquely tailored to address LGBTQ+ needs, Black maternal health, and social drivers ofhealth.
Our Anthem maternity nurses work directly with members experiencing high-risk health factors to help prevent complicated births and neonatal intensive care unit (NICU) events.
Condition support
Key features
Cancer
Highly trained cancer-specialized health educators, called Navigators, serve as the single point of contact for the member and their cancer careproviders.
A simplified cancer care process alleviates the burden on members and cancer careproviders.
A proactive, integrated approach reduces hospital admissions, ER visits, and high-tech radiology for improved outcomes and cost-of-caresavings.
Engaging employees to create healthy habits, while reinforcing the employee’s care plan, helps control costs, decrease hospitalization, and improve healthfor:
Diabetes type 1 and2.
Chronic heart failure and coronary arterydisease.
Crohn’sdisease.
Asthma.
Condition support
Key features
Select each benefit to learn more.
Condition support
Key features
Proactive support
An online health assessment with personal actionplan
Reminder notifications to improve follow-through with important checkups, tests, andexams
Data and analytics that connect employees to the right care at the righttime
An integrated digital platform with personalized interactions tailored to your employees’ unique needs, behaviors, and preferences
Condition support
Key features
Quick access
A website and the Sydney Health app for employees to see all their benefits in one place
Registered nurses available 24/7 to answer health and care questions
Condition support
Key features
Optimized care
Utilization and case management programs that help employees choose the right services for their diagnoses and conditions, as well as after major healthevents
Information that guides your employees to appropriate places for care and helps avoid unnecessary ERvisits
Case management programs for end-stage renal disease, NICU, and transplants
Condition support
Key features
Utilization management
Clinical reviews for services, such as cardiology, genetic testing, musculoskeletal (MSK), radiology, radiation therapy, rehabilitation, sleep, andsurgery4
Site-of-care reviews for services, such as imaging, MSK, rehabilitation, and surgery5
Condition support
Key features
Tools and resources
Ongoing evaluation of claims data to help save money and identify potential healthrisks
Integrated client reports that show engagement levels and outcomes
Condition support
Key features
Toggle to see benefits for:
of consumers who use virtual care prefer it3
76%
of people surveyed believe the healthcare system is changing for the better through the inclusion of virtual care solutions1
71%
of doctors surveyed by the American Medical Association said telehealth gives their patients more timely access to care2
More than
80%
Driving whole-health outcomes
Members with integrated medical, behavioral, pharmacy, and disease management care save an average of $3,060 per year, or 16%, in total costs.12
More people ages 20 to 50 are receiving a cancer diagnosis than ever before.13 Members with breast cancer who participated in our cancer care program experienced a 58% decrease in ER utilization.14
One-third of Americans are obese or carry too much body fat, linked to life-threatening conditions.15,1643% of employees who participated in Anthem wellness programs lost at least 3% of initial body weight, and 28% lost at least 5%.17
Anthem found a 25% increase in medication adherence for members with chronic conditions whose care providers are connected to our Health OS digital platform.10
Virtual care doctors are able to order prescriptions that are not controlled substances, approve refills, diagnose conditions, and follow up on previous virtual care — all from the app at no or low cost to your employees.11
The power of digitally enabled care
Maternal support
Personalized support for every family
Take care of your mentalhealth
Connect with personalized support at no extra cost
Diabetes Prevention Program
Learn ways to lower your risk of diabetes
Digital behavioral healththerapy
Self-help digital tools to support you anytime, anywhere
Wellbeing Solutions
Supporting your whole health matters
Concierge Care
A digital app to help manage your health conditions
Promote Sydney
24/7 access to benefits, claims, ID cards, doctors, and health tracking
Well-being Coach
Connect with a health coach for personalized guidance to help you reach your health goals
My Health Dashboard
Support your health and well- being with the Sydney Health mobile app
Personalized support for all of life’s journeys: Meet the Smith family
Thanks to the individualized care provided by Wellbeing Solutions, the Smith family is making meaningful progress in managing their health and overall well-being. When employees feel their personal and family health needs are truly supported, it strengthens the connection and commitment to their workplace. In fact, employees who feel their employer truly cares about their well-being are 69% less likely to actively look for a new job.7
Rewards boostengagement
Employees with whole-health challenges are more likely to engage with and benefit from reward incentives, including those with:8
Multiple significant health conditions, who are engaging at nearly 2x the rate of othermembers.
The lowest level of overall health, who are over 2x more likely to earnincentives.
More health-related social needs, who are 12% more likely to complete an incentiveactivity.
Incentives encourage recommendedcare
Employees at higher risk of emergency room (ER) visits and hospitalizations may benefit most from health-supportive incentives. Employees with incentives are more:9
Compliant with preventiveservices.
Engaged in conditionmanagement.
Accountable for overall clinicalcompliance.
Adherent to condition-relatedneeds.
Likely to close care gaps.
During this year’s open enrollment, James Smith wanted to make sure he chose benefits that would support his family’s overall health through every stage of life. Discover how each family member is utilizing their health plan to access the appropriate care and resources at the righttime.
Select each family member to learn more.
At his annual visit, James discussed his risk for cardiovascular disease with his doctor. With a second son on the way, James realizes he needs to prioritize his health through weight management.
Lifestyle support for lowering risks
James’ benefits offer access to Well-being Coach, where he can choose his most important health goal and designate it as his primary area of focus. It’s easy for him to access via My Health Dashboard either online or through the Sydney Health app.
Lifestyle management coaching
Lifestyle support for lowering risks
He sets personalized, achievable weight loss goals and addresses the barriers he might encounter on his journey. James finds resources to help him maintain his motivation and creates a customized weight management plan.
Setting goals
At his annual visit, James discussed his risk for cardiovascular disease with his doctor. With a second son on the way, James realizes he needs to prioritize his health through weight management.
Lifestyle support for lowering risks
James can connect 24/7 with a live Well-being Coach health educator, who is always just an online chat or phone call away. He receives digital lifestyle management coaching for food and nutrition, sleep, activity, and weight loss.
Convenient digital access
At his annual visit, James discussed his risk for cardiovascular disease with his doctor. With a second son on the way, James realizes he needs to prioritize his health through weight management.
Lifestyle support for lowering risks
Through a synced wearable or wireless device, James can automatically track his activity and progress. After 36 weeks of participation, he loses 5% of his initial body weight.6
Making progress
At his annual visit, James discussed his risk for cardiovascular disease with his doctor. With a second son on the way, James realizes he needs to prioritize his health through weight management.
Lifestyle support for lowering risks
With the help of educational resources from his health coach, James is losing weight and keeping it off. His sleep has improved, and he’s feeling better overall. James is looking forward to being actively involved with his family.
Resources and beyond
At his annual visit, James discussed his risk for cardiovascular disease with his doctor. With a second son on the way, James realizes he needs to prioritize his health through weight management.
Shelly’s pregnant with her second child, and from her first pregnancy, she's aware of the health challenges she could face. She’s also concerned about her son, Tyler, who hasn’t seemed like himself lately.
Pregnant with her second child
After her first doctor’s visit, Shelly logs in to the Sydney Health app and sees information about the Building Healthy Families program.
Personalized outreach
Pregnant with her second child
Shelly has a history of preeclampsia, and her age during this pregnancy puts her at high risk. She enrolls in Building Healthy Families and receives personalized notifications for health screenings and risk monitoring. Shelly chats with a Family Care Coach about upcoming appointments andtesting.
Identifying risks
Shelly’s pregnant with her second child, and from her first pregnancy, she's aware of the health challenges she could face. She’s also concerned about her son, Tyler, who hasn’t seemed like himself lately.
Pregnant with her second child
After her 28-week doctor appointment, Shelly is diagnosed with preeclampsia and is assigned a nurse case manager named Jackie. Jackie helps her manage her care plan, including nutrition and lifestyle support. Shelly gets access to tools, trackers, articles, and videos through Sydney Health. She’s also able to ask Jackie questions via chat.
Clinical support
Shelly’s pregnant with her second child, and from her first pregnancy, she's aware of the health challenges she could face. She’s also concerned about her son, Tyler, who hasn’t seemed like himself lately.
Pregnant with her second child
Shelly has a healthy delivery. Jackie follows up after the delivery and they discuss postpartum needs. Shelly accesses family support resources through the Employee Assistance Program (EAP), including help finding child care.
Changing needs
Shelly’s pregnant with her second child, and from her first pregnancy, she's aware of the health challenges she could face. She’s also concerned about her son, Tyler, who hasn’t seemed like himself lately.
Pregnant with her second child
Shelly uses Sydney Health to create a profile for her baby. She accesses trackers for feeding, diapering, development, and vaccinations.
Personalized guidance
Shelly’s pregnant with her second child, and from her first pregnancy, she's aware of the health challenges she could face. She’s also concerned about her son, Tyler, who hasn’t seemed like himself lately.
Tyler’s a 14-year-old student and has recently been feeling disconnected and isolated. His mom is having a baby, and he’s feeling unsure about what life will be like after his baby brother comes home.
Managing mental health concerns
After researching options, Shelly decides to register Tyler, as her dependent, for coaching through Emotional Well-being Resources.
Comprehensive offerings
Managing mental health concerns
Tyler takes a digital self-assessment, which recommends an online course for stress and anxiety. He meets with a coach weekly by phone and completes a six-week course that includes self-paced digital emotional health support and tools to help him build a broader social support network.
Tailored digital solutions
Tyler’s a 14-year-old student and has recently been feeling disconnected and isolated. His mom is having a baby, and he’s feeling unsure about what life will be like after his baby brother comes home.
Managing mental health concerns
Tyler and his coach agree that he would benefit from some additional support. Shelly, Tyler’s mom, leverages EAP counseling sessions initially so he can access therapy virtually from the comfort of their home.
Counseling on demand
Tyler’s a 14-year-old student and has recently been feeling disconnected and isolated. His mom is having a baby, and he’s feeling unsure about what life will be like after his baby brother comes home.
Managing mental health concerns
After the EAP sessions — which the Smiths accessed at no additional cost — conclude, Tyler continues seeing his therapist regularly, seamlessly transitioning to his behavioral healthbenefit.
Continuity of care
Tyler’s a 14-year-old student and has recently been feeling disconnected and isolated. His mom is having a baby, and he’s feeling unsure about what life will be like after his baby brother comes home.
Managing mental health concerns
Through a seamless, comprehensive mental health journey, Tyler has gained the coping skills and support he needs to feel comfortable with the changes happening in his family and is feeling positive again.
Resources and beyond
Tyler’s a 14-year-old student and has recently been feeling disconnected and isolated. His mom is having a baby, and he’s feeling unsure about what life will be like after his baby brother comes home.
Wellbeing Solutions
Whole-health support for a healthier, happier, thriving workforce
Help your employees feel and perform their best
At Anthem Blue Cross and Blue Shield, we’re committed to helping you make a difference. Our Wellbeing Solutions’ foundational program is a comprehensive suite of physical, emotional, and well-being benefits to support your employees’ health goals and connect them to the right care. SydneySM Health is the digital front door to your benefits ecosystem. Everything you, your employees, and their families need for all their benefits is in one centralized digital experience for simple, personalized, and connected whole-person care.
Addressing several employee care needs with one comprehensive solution improves savings.
Sydney Health also gives your employees access to everything they need to manage their overall health and benefits. They can:
Search for doctors.
Look up the status of their claims.
Use a digital member ID card.
Receive alerts about care gaps.
Talk to Member Services through real-time chat.
Building Healthy Families
Building Healthy Families provides support and resources to help your employees have healthy pregnancies, deliveries, babies, and children.
Improving the member experience, together
We’re here to meet your employees’ health needs now with the support, resources, and tools to help them live their healthiest lives, today and tomorrow.
Contact your Anthem representative or broker to see how we can enhance your whole-health and well-being strategies.
1 Elevance Health: What Consumers Want from Virtual Primary Care – Findings (October 31, 2022): elevancehealth.com.
2 American Medical Association (AMA): In 2022, moving beyond telehealth to digitally enabled care (January 21, 2022): ama-assn.org.
3 Health Management: Telemedicine: Popularity, Demand and Satisfaction Hits All-Time High (July 27, 2021): healthmanagement.org.
4 A clinical review program for rehabilitation services is not included for the state of California. In Virginia, health maintenance organization (HMO) point-of-service (POS) business restricts genetic testing clinical review services. In California, HMO business does not include clinical review and clinical site-of-care review programs.
5 In New Hampshire, New England Health Plan does not include clinical review site-of-care programs. A clinical site-of-care review program for imaging services is not included for the states of New Hampshire and Maine. Maine has Imaging Shopper in place of this program. A clinical site-of-care review program for musculoskeletal services is not included for the states of Wisconsin and Maine. A clinical site-of-care review program for rehabilitation services is not included for the states of New York, Wisconsin, Maine, Virginia, and California. A clinical site-of-care review program for surgery services is not included for the states of Maine and Virginia. In Indiana, HealthSync POS does not include clinical review site-of-care programs. In Indiana, HealthSync POS tier 3 includes clinical review site-of-care programs.
6 Lark program outcomes, September 2023. Applicable for Well-being Coach Digital and Well-being Coach Total only.
7 Gallup: What Is Employee Wellbeing? And Why Does It Matter? (accessed May 13, 2025): gallup.com.
8 Our parent company’s Whole Health Index study: 696K Commercial study population, 2023.
9 2020 Anthem study on the value of incentives, 2020.
11 Prescription availability is defined by physician judgment. Prescriptions determined to be a “controlled substance” (as defined by the Controlled Substances Act under federal law) cannot be prescribed using LiveHealth Online.
12 Internal data, Behavioral Health Case Management Program Evaluation Results, 2022.
13 Ugai T, Sasmoto N, Lee HY, Ando M, Song M, Tamimi RM, et al.: Is early-onset cancer an emerging global epidemic? Current evidence and future implications. Nature Reviews | Clinical Oncology (September 6, 2022): doi.org/10.1038/s41571-022-00672-8.
14 Anthem program insights, January 2024.
15 Centers for Disease Control and Prevention: New CDC Data Show Adult Obesity Prevalence Remains High (September 12, 2024): cdc.gov.
16 Centers for Disease Control and Prevention: Advancing Chronic Disease Practice Through the CDC Data Modernization Initiative (November 30, 2023): cdc.gov.
17 Lark program outcomes, September 2023. Applicable for Well-being Coach Digital and Well-being Coach Total only.
EAP products are offered by Anthem Insurance Companies, Inc. Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. LiveHealth Online is offered through an arrangement with Amwell, a separate company, providing telehealth services on behalf of your health plan. Carelon Health, Inc. is a separate company providing care management services on behalf of your health plan. Virtual text and video visits powered by KHealth.
Anthem Blue Cross and Blue Shield is the trade name of: In Colorado: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Georgia: Blue CrossBlue Shield Healthcare Plan of Georgia, Inc. and AMGP Georgia Managed Care Company, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Community Care Health Plan of Nevada, Inc. and Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. HMO plans are administered by Anthem Health Plans of New Hampshire, Inc. and underwritten by either Matthew Thornton Health Plan, Inc. or Anthem Health Plans of New Hampshire, Inc. In 17 southeastern counties of New York: Anthem HealthChoice Assurance, Inc. and Anthem HealthChoice HMO, Inc. In these same counties Anthem Blue Cross and Blue Shield HP is the trade name of Anthem HP, LLC. In Ohio: Community Insurance Company. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc. trades as Anthem HealthKeepers providing HMO coverage, and their service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue CrossBlue Shield of Wisconsin (BCBSWI) underwrites or administers PPO and indemnity policies and underwrites the out-of-network benefits in POS policies offered by Compcare Health Services Insurance Corporation. Compcare underwrites or administers HMO or POS policies. Independent licensees of the Blue Cross and Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.
1053475MUEENABS Rev. 04/25
Strengthening engagement and health outcomes through integrated rewards with WellbeingSolutions
Wellbeing Solutions supports your employees with one convenient platform offering wellness programs and engagement rewards. Our integrated approach to supporting whole health addresses physical, behavioral, and social drivers of health — bridging care gaps and removing barriers to the right resources.
Engagement packages encourage employees to complete employer-sponsored activities to earn rewards for retail gift cards. This could include things like meeting a quarterly health milestone or logging daily wellness activities through the Sydney Health app.
Resources
For employers incorporating an engagement package alongside Wellbeing Solutions, use these resources to help boost employee engagement with your health plan benefits.
Use these resources to explain more about Wellbeing Solutions to your employees:
Toggle to see benefits for:
Select each benefit to learn more.
Condition support
Key features
Mental health
Maternal health
Cancer
Chronic conditions
Mental health
Online self-assessments and cognitive behavioral therapy for low-acuity mental health needs
Care coordination between medical and condition management
Autism Spectrum Disorder (ASD) support with applied behavioral analysis
Support for employees to help manage complex behavioral health needs, as well as online mental health resources for depression, anxiety, substance use disorder, and stress
Mental health
Condition support
Key features
Maternal health
Cancer
Chronic conditions
Maternal health
In addition to phone support, personalized digital notifications and live-chat options are available.
Family care coaches and nurse case managers give pregnancy support, including chat and email.
Artificial intelligence offers “next best actions” to proactively guide parents in maternity and postpartum care.
Digital resources are available 24/7 for support from preconception to early childhood parenting.
Healthcare experiences are uniquely tailored to address LGBTQ+ needs, Black maternal health, and social drivers of health.
Our Anthem maternity nurses work directly with members experiencing high-risk health factors to help prevent complicated births and neonatal intensive care unit (NICU) events.
Maternal health
Condition support
Key features
Cancer
Chronic conditions
Mental health
Cancer
Highly trained cancer-specialized health educators, called Navigators, serve as the single point of contact for the member and their cancer care providers.
A simplified cancer care process alleviates the burden on members and cancer care providers.
A proactive, integrated approach reduces hospital admissions, ER visits, and high-tech radiology for improved outcomes and cost-of-care savings.
Engaging employees to create healthy habits, while reinforcing the employee’s care plan, helps control costs, decrease hospitalization, and improve health for:
Diabetes type 1 and 2.
Chronic heart failure and coronary artery disease.
Crohn’s disease.
Asthma.
Chronic conditions
Condition support
Key features
Mental health
Maternal health
Cancer
Select each benefit to learn more.
Condition support
Key features
Proactive support
Quick access
Utilization management
Tools and resources
Optimized care
Proactive support
An online health assessment with personal action plan
Reminder notifications to improve follow-through with important checkups, tests, and exams
Data and analytics that connect employees to the right care at the right time
An integrated digital platform with personalized interactions tailored to your employees’ unique needs, behaviors, and preferences
Condition support
Key features
Quick access
Utilization management
Tools and resources
Optimized care
Proactive support
Quick access
A website and the Sydney Health app for employees to see all their benefits in one place
Registered nurses available 24/7 to answer health and care questions
Condition support
Key features
Proactive support
Utilization management
Tools and resources
Optimized care
Quick access
Optimized care
Utilization and case management programs that help employees choose the right services for their diagnoses and conditions, as well as after major health events
Information that guides your employees to appropriate places for care and helps avoid unnecessary ER visits
Case management programs for end-stage renal disease, NICU, and transplants
Condition support
Key features
Proactive support
Quick access
Utilization management
Tools and resources
Optimized care
Utilization management
Clinical reviews for services, such as cardiology, genetic testing, musculoskeletal (MSK), radiology, radiation therapy, rehabilitation, sleep, and surgery4
Site-of-care reviews for services, such as imaging, MSK, rehabilitation, and surgery5
Condition support
Key features
Proactive support
Quick access
Tools and resources
Optimized care
Utilization management
Tools and resources
Ongoing evaluation of claims data to help save money and identify potential health risks
Integrated client reports that show engagement levels and outcomes
Condition support
Key features
Proactive support
Quick access
Utilization management
Optimized care
Tools and resources
The case for virtual care
76%
of consumers who use virtual care prefer it3
More than
80%
of doctors surveyed by the American Medical Association said telehealth gives their patients more timely access to care2
71%
of people surveyed believe the healthcare system is changing for the better by including virtual care solutions1
Driving whole-health outcomes
Members with integrated medical, behavioral, pharmacy, and disease management care save an average of $3,060 per year, or 16%, in total costs.12
More people ages 20 to 50 are receiving a cancer diagnosis than ever before.13 Members with breast cancer who participated in our cancer care program experienced a 58% decrease in ER utilization.14
One-third of Americans are obese or carry too much body fat, linked to life-threatening conditions.15,1643% of employees who participated in Anthem wellness programs lost at least 3% of initial body weight, and 28% lost at least 5%.17
Anthem found a 25% increase in medication adherence for members with chronic conditions whose care providers are connected to our Health OS digital platform.10
Virtual care doctors are able to order prescriptions that are not controlled substances, approve refills, diagnose conditions, and follow up on previous virtual care — all from the app at no or low cost to your employees.11
The power of digitally enabled care
Contact your Anthem representative or broker for detailed engagement package activities and incentive amounts.
Rewards boostengagement
Employees with whole-health challenges are more likely to engage with and benefit from reward incentives, including those with:8
Multiple significant health conditions, who are engaging at nearly 2x the rate of other members.
The lowest level of overall health, who are over 2x more likely to earn incentives.
More health-related social needs, who are 12% more likely to complete an incentive activity.
Incentives encourage recommendedcare
Employees at higher risk of emergency room (ER) visits and hospitalizations may benefit most from health-supportive incentives. Employees with incentives are more:9
Compliant with preventive services.
Engaged in condition management.
Accountable for overall clinical compliance.
Adherent to condition-related needs.
Likely to close care gaps.
Group Health and Wellness programs
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Personalized support for all of life’s journeys: Meet the Smith family
Thanks to the individualized care provided by Wellbeing Solutions, the Smith family is making meaningful progress in managing their health and overall well-being. When employees feel their personal and family health needs are truly supported, it strengthens the connection and commitment to their workplace. In fact, employees who feel their employer truly cares about their well-being are 69% less likely to actively look for a new job.7
During this year’s open enrollment, James Smith wanted to make sure he chose benefits that would support his family’s overall health through every stage of life.
Discover how each family member is utilizing their health plan to access the appropriate care and resources at the righttime.
Select each family member to learn more.
At his annual visit, James discussed his risk for cardiovascular disease with his doctor. With a second son on the way, James realizes he needs to prioritize his health through weight management.
Lifestyle support for loweringrisks
James’ benefits offer access to Well-being Coach, where he can choose his most important health goal and designate it as his primary area of focus. It’s easy for him to access via My Health Dashboard either online or through the Sydney Health app.
Lifestyle management coaching
He sets personalized, achievable weight loss goals and addresses the barriers he might encounter on his journey. James finds resources to help him maintain his motivation and creates a customized weight management plan.
Setting goals
James can connect 24/7 with a live Well-being Coach health educator, who is always just an online chat or phone call away. He receives digital lifestyle management coaching for food and nutrition, sleep, activity, and weight loss.
Convenient digital access
Through a synced wearable or wireless device, James can automatically track his activity and progress. After 36 weeks of participation, he loses 5% of his initial body weight.6
Making progress
With the help of educational resources from his health coach, James is losing weight and keeping it off. His sleep has improved, and he’s feeling better overall. James is looking forward to being actively involved with his family.
Resources and beyond
Shelly’s pregnant with her second child, and from her first pregnancy, she’s aware of the health challenges she could face. She’s also concerned about her son, Tyler, who hasn’t seemed like himself lately.
Pregnant with her second child
After her first doctor’s visit, Shelly logs in to the Sydney Health app and sees information about the Building Healthy Families program.
Personalized outreach
Shelly has a history of preeclampsia, and her age during this pregnancy puts her at high risk. She enrolls in Building Healthy Families and receives personalized notifications for health screenings and risk monitoring. Shelly chats with a Family Care Coach about upcoming appointments and testing.
Identifying risks
After her 28-week doctor appointment, Shelly is diagnosed with preeclampsia and is assigned a nurse case manager named Jackie. Jackie helps her manage her care plan, including nutrition and lifestyle support. Shelly gets access to tools, trackers, articles, and videos through Sydney Health. She’s also able to ask Jackie questions via chat.
Clinical support
Shelly has a healthy delivery. Jackie follows up after the delivery and they discuss postpartum needs. Shelly accesses family support resources through the Employee Assistance Program (EAP), including help finding child care.
Changing needs
Shelly uses Sydney Health to create a profile for her baby. She accesses trackers for feeding, diapering, development, and vaccinations.
Personalized guidance
Tyler’s a 14-year-old student and has recently been feeling disconnected and isolated. His mom is having a baby, and he’s feeling unsure about what life will be like after his baby brother comes home.
Managing mental health concerns
After researching options, Shelly decides to register Tyler, as her dependent, for coaching through Emotional Well-being Resources.
Comprehensive offerings
Tyler takes a digital self-assessment, which recommends an online course for stress and anxiety. He meets with a coach weekly by phone and completes a six-week course that includes self-paced digital emotional health support and tools to help him build a broader social support network.
Tailored digital solutions
Tyler and his coach agree that he would benefit from some additional support. Shelly, Tyler’s mom, leverages EAP counseling sessions initially so he can access therapy virtually from the comfort of their home.
Counseling on demand
After the EAP sessions — which the Smiths accessed at no additional cost — conclude, Tyler continues seeing his therapist regularly, seamlessly transitioning to his behavioral health benefit.
Continuity of care
Through a seamless, comprehensive mental health journey, Tyler has gained the coping skills and support he needs to feel comfortable with the changes happening in his family and is feeling positive again.
Resources and beyond
Supporting your whole health matters
Wellbeing Solutions
24/7 access to benefits, claims, ID cards, doctors, and health tracking
Promote Sydney
A digital app to help manage your health conditions
Concierge Care
Self-help digital tools to support you anytime, anywhere
Digital behavioral health therapy
Learn ways to lower your risk of diabetes
Diabetes Prevention Program
Connect with personalized support at no extra cost
Take care of your mental health
Personalized support for every family
Maternal support
Support your health and well-being with the Sydney Health mobile app
My Health Dashboard
Connect with a health coach for personalized guidance to help you reach your health goals