Whole-person care and support for a healthier, more productive workplace
Help your employees feel and perform their best
Wellbeing Solutions includes a full suite of benefits that support your employees’ overall health and wellness. Your employees get the help they need to set and meet their health goals and connect to the right care.
Anthem Blue Cross and Blue Shield is committed to lowering the cost of care, simplifying healthcare for your employees, and improving the overall experience for everyone.
View and use benefits all in one place
Access the same care provider from anywhere, every time
Confidential mental and emotional support
Personalized care for ongoing conditions
Staying on track with preventive care, prescriptions, tests, and exams
The Sydney® Health app helps employees manage their care
View the overview video.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
The Virtual Assistant on the home screen guides users through the app and gives them personalized information about their health plan.
Why virtual care?
believe the healthcare system is changing for the better with virtual care solutions1
71%
of doctors say that telehealth gives their patients more access to timely care2
More than
80%
of consumers who use virtual care prefer it3
76%
Toggle to see benefits for:
Select each benefit to learn more.
Condition support
Key features
Mental health
Online self-assesments and cognitive behavioral therapy (CBT) for minor mental healthneeds
Care coordination between medical and conditionmanagement
Autism Spectrum Disorder (ASD) support using applied behavioral analysis (ABA)
Support to help employees manage complex behavioral health needs, as well as online resources for depression, anxiety, substance use disorder (SUD), and stress
Condition support
Key features
Maternalhealth
Personalized digital notifications, support by phone and livechat
Support from family care coaches and nurse case managers by email or livechat
Proactive, personalized guidance to help parents through pregnancy, childbirth, and postpartum care
Digital resources available 24/7 for preconception through earlychildhood
Healthcare experiences tailored to meet LGBTQ+ needs, Black maternal health, and social drivers ofhealth
Anthem maternity nurses help high-risk patients avoid complicated births and neonatal intensive care unit (NICU) stays
Condition support
Key features
Cancer
Highly trained health educators, called “Navigators,” are the main point of contact for cancer patients and their careteam
A simplified cancer care process lessens the burden on patients and careproviders
A proactive, integrated approach to care reduces hospital admissions, Emergency Room (ER) visits, and radiology for better health outcomes and lowercosts
Helping people follow their care plan and build healthy habits can reduce costs, prevent hospital stays, and improve health for those with:
Type 1 or 2diabetes.
Chronic heart failure or coronary arterydisease.
Crohn’sdisease.
Asthma.
Chronic obstructive pulmonary disease (COPD).
Condition support
Key features
Select each benefit to learn more.
Condition support
Key features
Proactive support
An online health assessment with personal actionplan
Reminder notifications to improve follow-through with important checkups, tests, andexams
Data and analytics that connect employees to the right care at the righttime
An integrated digital platform with personalized interactions tailored to your employees’ unique health needs, behaviors, and preferences
Condition support
Key features
Quick access
A website and the Sydney Health app for employees to see all their benefits in one place
Registered nurses available 24/7 to answer questions
Virtual Assistant on the Sydney Health app home screen offers plan-based, personalized answers and guides next steps
Condition support
Key features
Optimized care
Utilization and case management programs that help employees choose the right services for their diagnoses and conditions and guide them to next steps after major healthevents
Information that guides your employees to appropriate places for care and helps avoid unnecessary ERvisits
Case management programs for end-stage renal disease, NICU, and transplants
Condition support
Key features
Utilization management
Clinical reviews for services, such as cardiology, genetic testing, musculoskeletal (MSK), radiology, radiation therapy, rehabilitation, sleep, andsurgery4
Site-of-care reviews for services, such as imaging, MSK, rehabilitation, and surgery5
Condition support
Key features
Tools and resources
Ongoing evaluation of claims data to help save money and identify potential healthrisks
Integrated client reports that show engagement levels and outcomes
Condition support
Key features
Meet the Smithfamily
See how they each get personalized support for their overall well-being.
During open enrollment, James chooses a health plan that can meet the different needs of each person in his family. Find out how his family uses their benefits to get the right care and support at the righttime.
Select each family member to learn more.
James’ benefits include wellness coaching that he can access through My Health Dashboard on the website or with the Sydney Health app.
Weight management coaching
During his annual visit, James talks to the doctor about his risk for cardiovascular disease. With a second child on the way, James wants to prioritize his health by managing his weight.
Lifestyle support to lower his risk
James sets achievable weight goals and identifies challenges he may face. He uses wellness resources to help him stay motivated and create a weight management plan.
Setting goals
During his annual visit, James talks to the doctor about his risk for cardiovascular disease. With a second child on the way, James wants to prioritize his health by managing his weight.
Lifestyle support to lower his risk
James has 24/7 access to a wellness coach by live chat or phone. He gets digital lifestyle management coaching for concerns about food and nutrition, sleep, exercise, and weight loss.
Online access to a coach
During his annual visit, James talks to the doctor about his risk for cardiovascular disease. With a second child on the way, James wants to prioritize his health by managing his weight.
Lifestyle support to lower his risk
Through a synced wearable or wireless device, James can automatically track his activity and progress. After 36 weeks of participation, he loses 5% of his initial body weight.6
Making progress
During his annual visit, James talks to the doctor about his risk for cardiovascular disease. With a second child on the way, James wants to prioritize his health by managing his weight.
Lifestyle support to lower his risk
With the help of educational resources from his health coach, James is losing weight and keeping it off. His sleep has improved, and he’s feeling better overall. James is looking forward to being actively involved with his family.
Seeing results
During his annual visit, James talks to the doctor about his risk for cardiovascular disease. With a second child on the way, James wants to prioritize his health by managing his weight.
Lifestyle support to lower his risk
Shelly had preeclampsia during her last pregnancy, and she’s afraid it could happen again. She’s also concerned about her son, Tyler, who doesn’t seem like himself lately.
Pregnant with her second child
Shelly logs in to the Sydney Health app and finds information about the Building Healthy Families program.
Personalized outreach
Pregnant with her second child
Shelly learns that she’s at high risk of developing preeclampsia because of her health history and age. She enrolls in Building Healthy Families to get personalized notifications for health screenings and risk monitoring. She also chats with a Family Care Coach about upcoming appointments andtesting.
Identifying risks
Shelly had preeclampsia during her last pregnancy, and she’s afraid it could happen again. She’s also concerned about her son, Tyler, who doesn’t seem like himself lately.
Pregnant with her second child
After her 28-week doctor appointment, Shelly is diagnosed with preeclampsia. She’s assigned a nurse case manager, Jackie, who helps with a care plan, including nutrition and lifestyle support. Shelly has access to tools, trackers, articles, and videos through the Sydney Health app. She’s also able to ask Jackie questions by chat.
Clinical support
Shelly had preeclampsia during her last pregnancy, and she’s afraid it could happen again. She’s also concerned about her son, Tyler, who doesn’t seem like himself lately.
Pregnant with her second child
Shelly has a healthy delivery. Jackie follows up after the delivery and they discuss postpartum needs. Shelly accesses family support resources through the employee assistance program (EAP), including help finding childcare.
Changing needs
Shelly had preeclampsia during her last pregnancy, and she’s afraid it could happen again. She’s also concerned about her son, Tyler, who doesn’t seem like himself lately.
Pregnant with her second child
Shelly uses the Sydney Health app to create a profile for her new baby and finds trackers for feeding, diapering, development, and vaccinations.
Personalized guidance
Shelly had preeclampsia during her last pregnancy, and she’s afraid it could happen again. She’s also concerned about her son, Tyler, who doesn’t seem like himself lately.
James and Shelly’s son, Tyler, is 14 and has recently been feeling isolated and lonely. His mom is having a baby, and he’s unsure about what changes lie ahead.
Managing mental health concerns
After reviewing the support options included in their health plan, Shelly and James register Tyler for coaching through Emotional Well-being Resources.
A wide range of offerings
Managing mental health concerns
Tyler completes a digital self-assessment that recommends a six-week online stress and anxiety program. The program includes phone-based support from a wellness coach, along with digital tools and resources to help him build emotional support and strengthen his social connections.
Tailored solutions
James and Shelly’s son, Tyler, is 14 and has recently been feeling isolated and lonely. His mom is having a baby, and he’s unsure about what changes lie ahead.
Managing mental health concerns
Tyler and his coach agree that he would benefit from some additional support. Shelly reaches out to her EAP to get Tyler virtual therapy sessions from the comfort of their home.
On-demand counseling
James and Shelly’s son, Tyler, is 14 and has recently been feeling isolated and lonely. His mom is having a baby, and he’s unsure about what changes lie ahead.
Managing mental health concerns
After completing the EAP sessions at no additional cost, Tyler continues seeing his therapist through his behavioral health benefit.
Continuity of care
James and Shelly’s son, Tyler, is 14 and has recently been feeling isolated and lonely. His mom is having a baby, and he’s unsure about what changes lie ahead.
Managing mental health concerns
With the help of comprehensive mental health management, Tyler has developed the coping skills and support he needs to be comfortable with the changes happening in his family. Thankfully, he’s feeling positive again.
Seeing results
James and Shelly’s son, Tyler, is 14 and has recently been feeling isolated and lonely. His mom is having a baby, and he’s unsure about what changes lie ahead.
The Smith family is making progress managing their health and well-being through personalized support from Wellbeing Solutions.
When employees know their families are getting the right care and support, they feel more confident and engaged at work. And when they believe their employer truly cares about their well-being, they’re 69% less likely to actively look for a new job.7
Boost engagement by rewarding healthybehaviors
With Wellbeing Solutions, employees can access wellness programs and engagement rewards all in one convenient platform. Our programs support whole health by helping address physical, behavioral, and social factors that can impact well-being and access tocare.
Engagement packages encourage employees to complete employer-sponsored wellness activities and earn rewards, such as retail gift cards. Activities can include reaching health milestones or tracking wellness habits through the Sydney Health app. Along the way, employees also receive support and coaching to help improve their overall health.
Rewards boostengagement
Reward programs may be especially effective for employees with higher health and social needs, including those with:8
Multiple significant health conditions, who are engaging at nearly 2x the rate of othermembers.
The lowest level of overall health, who are over 2x more likely to earnrewards.
More health-related social needs, who are 12% more likely to complete a rewardedactivity.
Rewards encourage recommendedcare
Employees at higher risk of ER visits and hospitalizations may benefit most from health-supportive rewards. Employees who are rewarded are more:9
Compliant with preventiveservices.
Engaged in conditionmanagement.
Accountable for overall clinicalcompliance.
Adherent to condition-relatedneeds.
Likely to close care gaps.
Share these resources
Help your employees better understand their Wellbeing Solutions benefits.
Wellbeing Solutions
Supporting your whole health matters
Promote Sydney
24/7 access to benefits, claims, ID cards, doctors, and health tracking
Concierge Care
A digital app to help manage your health conditions
Digital behavioral healththerapy
Self-help digital tools to support you anytime, anywhere
Diabetes Prevention Program
Learn ways to lower your risk of diabetes
Take care of your mentalhealth
Connect with personalized support at no extra cost
Maternal support
Personalized support for every family
Help boostengagement
For employers including an engagement package along with Wellbeing Solutions, these resources can help them make the most of their benefits.
My Health Dashboard
Support your health and well- being with the Sydney Health mobile app
Wellness coaching
Connect with a health coach for personalized guidance to help you reach your health goals
Contact your Anthem representative or broker for details on our engagement package activities and reward amounts.
The power of digitally enabled care
Anthem found a 25% increase in medication adherence for members with chronic conditions whose care providers are connected to our Health OS digital platform.10
Virtual care doctors are able to order prescriptions that are not controlled substances, approve refills, diagnose conditions, and follow up on previous virtual care — all from the app at no or low cost to your employees.11
Improving overall health outcomes
Members with integrated medical, behavioral, pharmacy, and disease management care save an average of $3,060 per year, or 16%, in total costs.12
More people ages 20 to 50 are receiving a cancer diagnosis than ever before.13 Members with breast cancer who participated in our cancer care program experienced a 58% decrease in ER utilization.14
One-third of Americans are obese or carry too much body fat, linked to life-threatening conditions.15,1643% of employees who participated in Anthem wellness programs lost at least 3% of initial body weight, and 28% lost at least 5%.17
Together we’re improving the healthcareexperience
Wellbeing Solutions offers your employees support, resources, and tools to help them live healthier for the long term. By meeting a wide range of needs with one comprehensive program, the savings go up.
Contact your Anthem representative or broker to find out how we can strengthen your well-being strategies.
1 Anthem internal data, 2022.
2 American Medical Association (AMA): In 2022, moving beyond telehealth to digitally enabled care (January 21, 2022): ama-assn.org.
3 Health Management: Telemedicine: Popularity, Demand and Satisfaction Hits All-Time High (July 27, 2021): healthmanagement.org.
4 A clinical review program for rehabilitation services is not included for the state of California. In Virginia, health maintenance organization (HMO) point-of-service (POS) business restricts genetic testing clinical review services. In California, HMO business does not include clinical review and clinical site-of-care review programs.
5 In New Hampshire, New England Health Plan does not include clinical review site-of-care programs. A clinical site-of-care review program for imaging services is not included for the states of New Hampshire and Maine. Maine has Imaging Shopper in place of this program. In Indiana, HealthSync POS does not include clinical review site-of-care programs. In Indiana, HealthSync POS tier 3 includes clinical review site-of-care programs.
6 Program outcomes, September 2023. Applicable for Well-being Coach Digital and Well-being Coach Total only.
7 Gallup: Leaders: Ignore Employee Wellbeing At Your Own Risk (July 6, 2023): gallup.com.
8 Elevance Health: Whole Health Index study of 696,000 Commercial members (2023).
9 2025 Anthem internal actuarial analysis, based on 2024 commercial membership data.
11 Prescription availability is defined by physician judgment. Prescriptions determined to be a “controlled substance” (as defined by the Controlled Substances Act under federal law) cannot be prescribed using LiveHealth Online.
12 Internal data, Behavioral Health Case Management Program Evaluation Results, 2022.
13 Ugai T, Sasamoto N, Lee HY, Ando M, Song M, Tamimi RM, et al.: Is early-onset cancer an emerging global epidemic? Current evidence and future implications. Nature Reviews | Clinical Oncology (September 6, 2022): doi.org/10.1038/s41571-022-00672-8.
14 Anthem program insights, January 2024.
15 Centers for Disease Control and Prevention: New CDC Data Show Adult Obesity Prevalence Remains High (September 12, 2024): cdc.gov/media/releases/2024/p0912-adult-obesity.htmlcdc.gov/media/releases/2024/p0912-adult-obesity.html.
16 Centers for Disease Control and Prevention: Advancing Chronic Disease Practice Through the CDC Data Modernization Initiative (November 30, 2023): cdc.gov/pcd/issues/2023/23_0120.htm.
17 Program outcomes, September 2023. Applicable for Well-being Coach Digital and Well-being Coach Total only.
EAP products are offered by Anthem Insurance Companies, Inc. Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. LiveHealth Online is offered through an arrangement with Amwell, a separate company, providing telehealth services on behalf of your health plan. Carelon Health, Inc. is a separate company providing care management services on behalf of your health plan.
Anthem Blue Cross and Blue Shield is the trade name of: In Colorado: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Georgia: Blue CrossBlue Shield Healthcare Plan of Georgia, Inc. and AMGP Georgia Managed Care Company, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Community Care Health Plan of Nevada, Inc. and Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. HMO plans are administered by Anthem Health Plans of New Hampshire, Inc. and underwritten by either Matthew Thornton Health Plan, Inc. or Anthem Health Plans of New Hampshire, Inc. In 17 southeastern counties of New York: Anthem HealthChoice Assurance, Inc. and Anthem HealthChoice HMO, Inc. In these same counties Anthem Blue Cross and Blue Shield HP is the trade name of Anthem HP, LLC. In Ohio: Community Insurance Company. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc. trades as Anthem HealthKeepers providing HMO coverage, and their service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue CrossBlue Shield of Wisconsin (BCBSWI) underwrites or administers PPO and indemnity policies and underwrites the out-of-network benefits in POS policies offered by Compcare Health Services Insurance Corporation. Compcare underwrites or administers HMO or POS policies. Independent licensees of the Blue Cross and Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.
1053475MUEENABS Rev. 10/25
Wellbeing Solutions
Whole-person care and support for a healthier, more productive workplace
Help your employees feel and perform their best
Wellbeing Solutions includes a full suite of benefits that support your employees’ overall health and wellness. Your employees get the help they need to set and meet their health goals and connect to the right care.
Anthem Blue Cross and Blue Shield is committed to lowering the cost of care, simplifying healthcare for your employees, and improving the overall experience for everyone.
The Sydney® Health app helps employees manage their care
View and use benefits all in one place
Access the same care provider from anywhere, every time
Confidential mental and emotional support
Personalized care for ongoing conditions
Staying on track with preventive care, prescriptions, tests, and exams
View the overview video.
The Virtual Assistant on the home screen guides users through the app and gives them personalized information about their health plan.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
1. Tap on the Virtual Assistant.
2. Show me how it works.
3. Find out what it can do.
4. Ask your benefits question.
5. Scroll to view the
personalized response.
Why virtual care?
71%
believe the healthcare system is changing for the better with virtual care solutions1
More than
80%
of doctors say that telehealth gives their patients more access to timely care2
76%
of consumers who use virtual care prefer it3
Toggle to see benefits for:
Select each benefit to learn more.
Condition support
Key features
Mental health
Maternal health
Cancer
Chronic conditions
Mental health
Online self-assesments and cognitive behavioral therapy (CBT) for minor mental health needs
Care coordination between medical and condition management
Autism Spectrum Disorder (ASD) support using applied behavioral analysis (ABA)
Support to help employees manage complex behavioral health needs, as well as online resources for depression, anxiety, substance use disorder (SUD), and stress
Mental health
Condition support
Key features
Maternal health
Cancer
Chronic conditions
Maternal health
Personalized digital notifications, support by phone and live chat
Support from family care coaches and nurse case managers by email or live chat
Proactive, personalized guidance to help parents through pregnancy, childbirth, and postpartum care
Digital resources available 24/7 for preconception through early childhood
Healthcare experiences tailored to meet LGBTQ+ needs, Black maternal health, and social drivers of health
Anthem maternity nurses help high-risk patients avoid complicated births and neonatal intensive care unit (NICU) stays
Maternal health
Condition support
Key features
Cancer
Chronic conditions
Mental health
Cancer
Highly trained health educators, called “Navigators,” are the main point of contact for cancer patients and their care team
A simplified cancer care process lessens the burden on patients and care providers
A proactive, integrated approach to care reduces hospital admissions, emergency room (ER) visits, and radiology for better health outcomes and lower costs
Helping people follow their care plan and build healthy habits can reduce costs, prevent hospital stays, and improve health for those with:
Type 1 or 2 diabetes.
Chronic heart failure or coronary artery disease.
Crohn’s disease.
Asthma.
Chronic obstructive pulmonary disease (COPD).
Chronic conditions
Condition support
Key features
Mental health
Maternal health
Cancer
Select each benefit to learn more.
Condition support
Key features
Proactive support
Quick access
Utilization management
Tools and resources
Optimized care
Proactive support
An online health assessment with personal action plan
Reminder notifications to improve follow-through with important checkups, tests, and exams
Data and analytics that connect employees to the right care at the right time
An integrated digital platform with personalized interactions tailored to your employees’ unique health needs, behaviors, and preferences
Condition support
Key features
Quick access
Utilization management
Tools and resources
Optimized care
Proactive support
Quick access
A website and the Sydney Health app for employees to see all their benefits in one place
Registered nurses available 24/7 to answer questions
Virtual Assistant on the Sydney Health home screen offers plan-based, personalized answers and guides next steps
Condition support
Key features
Proactive support
Utilization management
Tools and resources
Optimized care
Quick access
Optimized care
Utilizationand case management programs that help employees choose the right services for their diagnoses and conditions and guide them to next steps after major health events
Information that guides your employees to appropriate places for care and helps avoid unnecessary ER visits
Case management programs for end-stage renal disease, NICU, and transplants
Condition support
Key features
Proactive support
Quick access
Utilization management
Tools and resources
Optimized care
Utilization management
Clinical reviews for services, such as cardiology, genetic testing, musculoskeletal (MSK), radiology, radiation therapy, rehabilitation, sleep, and surgery4
Site-of-care reviews for services, such as imaging, MSK, rehabilitation, and surgery5
Condition support
Key features
Proactive support
Quick access
Tools and resources
Optimized care
Utilization management
Tools and resources
Ongoing evaluation of claims data to help save money and identify potential health risks
Integrated client reports that show engagement levels and outcomes
Condition support
Key features
Proactive support
Quick access
Utilization management
Optimized care
Tools and resources
Meet the Smithfamily
See how they each get personalized support for their overall well-being.
During open enrollment, James chooses a health plan that can meet the different needs of each person in his family. Find out how his family uses their benefits to get the right care and support at the righttime.
Select each family member to learn more.
During his annual visit, James talks to the doctor about his risk for cardiovascular disease. With a second child on the way, James wants to prioritize his health by managing his weight.
Lifestyle support to lower hisrisk
James’ benefits include wellness coaching that he can access through My Health Dashboard on the website or with the Sydney Health app.
Weight management coaching
James sets achievable weight goals and identifies challenges he may face. He uses wellness resources to help him stay motivated and create a weight management plan.
Setting goals
James has 24/7 access to a wellness coach by live chat or phone. He gets digital lifestyle management coaching for concerns about food and nutrition, sleep, exercise, and weight loss.
Online access to a coach
Through a synced wearable or wireless device, James can automatically track his activity and progress. After 36 weeks of participation, he loses 5% of his initial body weight.6
Making progress
With the help of educational resources from his health coach, James is losing weight and keeping it off. His sleep has improved, and he’s feeling better overall. James is looking forward to being actively involved with his family.
Seeing results
Shelly had preeclampsia during her last pregnancy, and she’s afraid it could happen again. She’s also concerned about her son, Tyler, who doesn’t seem like himself lately.
Pregnant with her second child
Shelly logs in to the Sydney Health app and finds information about the Building Healthy Families program.
Personalized outreach
Shelly learns that she’s at high risk of developing preeclampsia because of her health history and age. She enrolls in Building Healthy Families to get personalized notifications for health screenings and risk monitoring. She also chats with a Family Care Coach about upcoming appointments and testing.
Identifying risks
After her 28-week doctor appointment, Shelly is diagnosed with preeclampsia. She’s assigned a nurse case manager, Jackie, who helps with a care plan, including nutrition and lifestyle support. Shelly has access to tools, trackers, articles, and videos through the Sydney Health app. She’s also able to ask Jackie questions by chat.
Clinical support
Shelly has a healthy delivery. Jackie follows up after the delivery and they discuss postpartum needs. Shelly accesses family support resources through the employee assistance program (EAP), including help finding childcare.
Changing needs
Shelly uses the Sydney Health app to create a profile for her new baby and finds trackers for feeding, diapering, development, and vaccinations.
Personalized guidance
James and Shelly’s son, Tyler, is 14 and has recently been feeling isolated and lonely. His mom is having a baby, and he’s unsure about what changes lie ahead.
Managing mental health concerns
After reviewing the support options included in their health plan, Shelly and James register Tyler for coaching through Emotional Well-being Resources.
A wide range of offerings
Tyler completes a digital self-assessment that recommends a six-week online stress and anxiety program. The program includes phone-based support from a wellness coach, along with digital tools and resources to help him build emotional support and strengthen his social connections.
Tailored solutions
Tyler and his coach agree that he would benefit from some additional support. Shelly reaches out to her EAP to get Tyler virtual therapy sessions from the comfort of their home.
On-demand counseling
After completing the EAP sessions at no additional cost, Tyler continues seeing his therapist through his behavioral health benefit.
Continuity of care
With the help of comprehensive mental health management, Tyler has developed the coping skills and support he needs to be comfortable with the changes happening in his family. Thankfully, he’s feeling positive again.
Seeing results
The Smith family is making progress managing their health and well-being through personalized support from Wellbeing Solutions.
When employees know their families are getting the right care and support, they feel more confident and engaged at work. And when they believe their employer truly cares about their well-being, they’re 69% less likely to actively look for a new job.7
Boost engagement by rewarding healthybehaviors
With Wellbeing Solutions, employees can access wellness programs and engagement rewards all in one convenient platform. Our programs support whole health by helping address physical, behavioral, and social factors that can impact well-being and access tocare.
Engagement packages encourage employees to complete employer-sponsored wellness activities and earn rewards, such as retail gift cards. Activities can include reaching health milestones or tracking wellness habits through the Sydney Health app. Along the way, employees also receive support and coaching to help improve their overall health.
Rewards boostengagement
Reward programs may be especially effective for employees with higher health and social needs, including those with: 8
Multiple significant health conditions, who are engaging at nearly 2x the rate of other members.
The lowest level of overall health, who are over 2x more likely to earn rewards.
More health-related social needs, who are 12% more likely to complete a rewarded activity.
Rewards encourage recommendedcare
Employees at higher risk of ER visits and hospitalizations may benefit most from health-supportive rewards. Employees who are rewarded are more:9
Compliant with preventive services.
Engaged in condition management.
Accountable for overall clinical compliance.
Adherent to condition-related needs.
Likely to close care gaps.
Share these resources
Help your employees better understand their Wellbeing Solutions benefits.
Supporting your whole health matters
Wellbeing Solutions
24/7 access to benefits, claims, ID cards, doctors, and health tracking
Promote Sydney
A digital app to help manage your health conditions
Concierge Care
Self-help digital tools to support you anytime, anywhere
Digital behavioral health therapy
Learn ways to lower your risk of diabetes
Diabetes Prevention Program
Connect with personalized support at no extra cost
Take care of your mental health
Personalized support for every family
Maternal support
Help boost engagement
For employers including an engagement package along with Wellbeing Solutions, these resources can help them make the most of their benefits.
Support your health and well-being with the Sydney Health mobile app
My Health Dashboard
Connect with a health coach for personalized guidance to help you reach your health goals
Wellness coaching
Contact your Anthem representative or broker for details on our engagement package activities and reward amounts.
The power of digitally enabled care
Anthem found a 25% increase in medication adherence for members with chronic conditions whose care providers are connected to our Health OS digital platform.10
Virtual care doctors are able to order prescriptions that are not controlled substances, approve refills, diagnose conditions, and follow up on previous virtual care — all from the app at no or low cost to your employees.11
Improving overall health outcomes
Members with integrated medical, behavioral, pharmacy, and disease management care save an average of $3,060 per year, or 16%, in total costs.12
More people ages 20 to 50 are receiving a cancer diagnosis than ever before.13 Members with breast cancer who participated in our cancer care program experienced a 58% decrease in ER utilization.14
One-third of Americans are obese or carry too much body fat, linked to life-threatening conditions.15,1643% of employees who participated in Anthem wellness programs lost at least 3% of initial body weight, and 28% lost at least 5%.17
Building Healthy Families
This program provides support and resources to help your employees have healthy pregnancies, deliveries, babies, and children.
Health and wellness programs
You can explore our offerings and services, request a quote, or reach out to a representative to learn more.
Together we’re improving the healthcareexperience
Wellbeing Solutions offers your employees support, resources, and tools to help them live healthier for the long term. By meeting a wide range of needs with one comprehensive program, the savings go up.
Contact your Anthem representative or broker to find out how we can strengthen your well-being strategies.
1 Anthem internal data, 2022.
2 American Medical Association (AMA): In 2022, moving beyond telehealth to digitally enabled care (January 21, 2022): ama-assn.org.
3 Health Management: Telemedicine: Popularity, Demand and Satisfaction Hits All-Time High (July 27, 2021): healthmanagement.org.
4 A clinical review program for rehabilitation services is not included for the state of California. In Virginia, health maintenance organization (HMO) point-of-service (POS) business restricts genetic testing clinical review services. In California, HMO business does not include clinical review and clinical site-of-care review programs.
5 In New Hampshire, New England Health Plan does not include clinical review site-of-care programs. A clinical site-of-care review program for imaging services is not included for the states of New Hampshire and Maine. Maine has Imaging Shopper in place of this program. In Indiana, HealthSync POS does not include clinical review site-of-care programs. In Indiana, HealthSync POS tier 3 includes clinical review site-of-care programs.
6 Lark program outcomes, September 2023. Applicable for Well-being Coach Digital and Well-being Coach Total only.
7 Gallup: Leaders: Ignore Employee Wellbeing At Your Own Risk (July 6, 2023): gallup.com.
8 Elevance Health: Whole Health Index study of 696,000 Commercial members (2023).
9 2025 Anthem internal actuarial analysis, based on 2024 commercial membership data.
11 Prescription availability is defined by physician judgment. Prescriptions determined to be a “controlled substance” (as defined by the Controlled Substances Act under federal law) cannot be prescribed using LiveHealth Online.
12 Internal data, Behavioral Health Case Management Program Evaluation Results, 2022.
13 Ugai T, Sasamoto N, Lee HY, Ando M, Song M, Tamimi RM, et al.: Is early-onset cancer an emerging global epidemic? Current evidence and future implications. Nature Reviews | Clinical Oncology (September 6, 2022): doi.org/10.1038/s41571-022-00672-8.
14 Anthem program insights, January 2024.
15 Centers for Disease Control and Prevention: New CDC Data Show Adult Obesity Prevalence Remains High (September 12, 2024): cdc.gov/media/releases/2024/p0912-adult-obesity.htmlcdc.gov/media/releases/2024/p0912-adult-obesity.html.
16 Centers for Disease Control and Prevention: Advancing Chronic Disease Practice Through the CDC Data Modernization Initiative (November 30, 2023): cdc.gov/pcd/issues/2023/23_0120.htm.
17 Lark program outcomes, September 2023. Applicable for Well-being Coach Digital and Well-being Coach Total only.
EAP products are offered by Anthem Insurance Companies, Inc. Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. LiveHealth Online is offered through an arrangement with Amwell, a separate company, providing telehealth services on behalf of your health plan. Carelon Health, Inc. is a separate company providing care management services on behalf of your health plan.
Anthem Blue Cross and Blue Shield is the trade name of: In Colorado: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Georgia: Blue CrossBlue Shield Healthcare Plan of Georgia, Inc. and AMGP Georgia Managed Care Company, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Community Care Health Plan of Nevada, Inc. and Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. HMO plans are administered by Anthem Health Plans of New Hampshire, Inc. and underwritten by either Matthew Thornton Health Plan, Inc. or Anthem Health Plans of New Hampshire, Inc. In 17 southeastern counties of New York: Anthem HealthChoice Assurance, Inc. and Anthem HealthChoice HMO, Inc. In these same counties Anthem Blue Cross and Blue Shield HP is the trade name of Anthem HP, LLC. In Ohio: Community Insurance Company. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc. trades as Anthem HealthKeepers providing HMO coverage, and their service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue CrossBlue Shield of Wisconsin (BCBSWI) underwrites or administers PPO and indemnity policies and underwrites the out-of-network benefits in POS policies offered by Compcare Health Services Insurance Corporation. Compcare underwrites or administers HMO or POS policies. Independent licensees of the Blue Cross and Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.
